Blog Post

Hardware: Check the Drivers First

,

This isn’t a database post, instead, I’m going to talk about my laptop.

I got an HP Spectre x360 a couple years ago and was using it for work and presentations while traveling. Everything was fine, and then the COVID-19 pandemic shut down travel. I rarely used it across the last year, mostly working on my desktop, or using another laptop I have around. I didn’t sit idle for a year, but I might have used it every 2-3 months for a few hours.

I know I have updated some software, including Windows in the last year, but a  few weeks ago I picked up the laptop and took it with me on a trip to work. I opened it to get something done and the screen kept flickering, sometimes going dark. I rebooted, and it seemed to do better.

I used it a few more times across the last few weeks and each time the flicking got worse. It was essentially unusable, and I assumed that the hardware hinge between the keyboard and screen was damaged somehow and causing flickering. I started to go down the support process for repair, but then stopped.

I’m not sure why, but I searched for “hp spectre screen flickering”. Google auto completed the last word, so I suspected that this was a known issue. I still assumed hardware, but I clicked and read a few posts, like this one.

The medium answer (we’re past short here) is that the driver for this laptop from HP causes flickering. It acted like a poor connection, but when I downloaded the drivers from Intel and installed them, the flickering stopped.

Crazy.

It always pays to do a little research and ask some questions before assuming you know what’s wrong. In this case, I found a solution I never would have thought of: using the generic chip drivers instead of the manufacturer.

Original post (opens in new tab)
View comments in original post (opens in new tab)

Rate

You rated this post out of 5. Change rating

Share

Share

Rate

You rated this post out of 5. Change rating