E-Mail notifications not working

  • Hello --

    I have gone through the motions of setting up Database Mail on one of our servers. The settings for the Exchange server in our organization were entered via the wizard, and a test message was successfully sent to the intended e-mail account. The e-mail account in question is one that contains two individual accounts to allow for multiple recipients.

    Once that was done, I created an operators user account, RODB Admins, that uses the e-mail account mentioned previously. The next step was going to a particular job, and under Notifications, configure an e-mail to be sent to the operators whenever the job completes.

    The problem is that while the job does complete, the e-mail notifications are not being sent out. The error message that I am seeing in the Database Mail log is the following:

    Message

    The job succeeded. The Job was invoked by Schedule 13 (Schedule 1). The last step to run was step 1 (Backup DB). NOTE: Failed to notify 'RODB Admins' via email.

    What other step(s) do I need to take in order to correct this problem?

    Thanks.

  • After you assign the mail profile to the alert system in the agent properties you need to restart the SQL Agent so that it picks up the updated config.

  • Hello --

    Thanks for your reply. I went ahead and restarted the agent. The job is scheduled to run tonight, so I will post an update tomorrow on the results.

  • Hello --

    The email notification worked, so restarting the SQL Agent was the answer.

    Thanks for the help.

  • No worries, glad it sorted the issue for you.

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