a hidden issue that complicates things, is that the application is using rtf so there might be hidden characters, formatting that impacts the delimiter
14:57:00 12/01/06 (Pacific) Person making note Subject: blah, blah, blah Complaint: duh duh duh Object: dee dee deed 12:57:00 11/01/06 (Pacific) Person making note Subject: blah, blah, blah...