May 17, 2017 at 8:12 am
Tom_Hogan - Wednesday, May 17, 2017 7:53 AMBrandie Tarvin - Wednesday, May 17, 2017 4:47 AMSorta technical question that is more of the curious variety.When you have to set up an automated email from a SQL server job to either a business unit customer or to an internal IT customer, how do you phrase the automated email part?
We've adopted a cute-yet-weird little standard based on something one of our server guys started setting up. "This is an automated email. You will be disappointed if you reply." We then go on to list the proper response email address (and what group is watching that box / email list) if they have any question. It's not terribly professional, but it is different than what I've seen most companies send out.
What about you?
We use "Please do not reply to this email address as it is not monitored. For assistance please contact the Help Desk." We also use "no-reply@company.com" as the FROM address.
Heh - we use the no-reply as the user in the email address. People reply to it anyway, then call several days later to check on the progress of their email. :crazy:
May 17, 2017 at 4:05 pm
Ed Wagner - Wednesday, May 17, 2017 8:12 AMTom_Hogan - Wednesday, May 17, 2017 7:53 AMBrandie Tarvin - Wednesday, May 17, 2017 4:47 AMSorta technical question that is more of the curious variety.When you have to set up an automated email from a SQL server job to either a business unit customer or to an internal IT customer, how do you phrase the automated email part?
We've adopted a cute-yet-weird little standard based on something one of our server guys started setting up. "This is an automated email. You will be disappointed if you reply." We then go on to list the proper response email address (and what group is watching that box / email list) if they have any question. It's not terribly professional, but it is different than what I've seen most companies send out.
What about you?
We use "Please do not reply to this email address as it is not monitored. For assistance please contact the Help Desk." We also use "no-reply@company.com" as the FROM address.
Heh - we use the no-reply as the user in the email address. People reply to it anyway, then call several days later to check on the progress of their email. :crazy:
I have don that as well. Those emails have a disclaimer saying not to reply to the email. If the users fail to read that and reply it is their fault nothing happens.
May 17, 2017 at 4:33 pm
Lynn Pettis - Wednesday, May 17, 2017 4:05 PMEd Wagner - Wednesday, May 17, 2017 8:12 AMTom_Hogan - Wednesday, May 17, 2017 7:53 AMBrandie Tarvin - Wednesday, May 17, 2017 4:47 AMSorta technical question that is more of the curious variety.When you have to set up an automated email from a SQL server job to either a business unit customer or to an internal IT customer, how do you phrase the automated email part?
We've adopted a cute-yet-weird little standard based on something one of our server guys started setting up. "This is an automated email. You will be disappointed if you reply." We then go on to list the proper response email address (and what group is watching that box / email list) if they have any question. It's not terribly professional, but it is different than what I've seen most companies send out.
What about you?
We use "Please do not reply to this email address as it is not monitored. For assistance please contact the Help Desk." We also use "no-reply@company.com" as the FROM address.
Heh - we use the no-reply as the user in the email address. People reply to it anyway, then call several days later to check on the progress of their email. :crazy:
I have don that as well. Those emails have a disclaimer saying not to reply to the email. If the users fail to read that and reply it is their fault nothing happens.
That's really the only attitude I can take when the phone rings. People can't read the address and they can't read the "Don't reply to this email" in the body. It makes me wonder sometimes, but it is what it is.
May 17, 2017 at 9:09 pm
Email server's down, I sent you an email about it.
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May 18, 2017 at 4:25 am
jonathan.crawford - Wednesday, May 17, 2017 9:09 PMEmail server's down, I sent you an email about it.
I actually once had someone tell me to send the Help Desk an email about my email being down. The co-worker wasn't quite awake that early in the morning and it took him several minutes to understand why I wouldn't do what he was advising.
May 18, 2017 at 4:43 am
Brandie Tarvin - Thursday, May 18, 2017 4:25 AMjonathan.crawford - Wednesday, May 17, 2017 9:09 PMEmail server's down, I sent you an email about it.I actually once had someone tell me to send the Help Desk an email about my email being down. The co-worker wasn't quite awake that early in the morning and it took him several minutes to understand why I wouldn't do what he was advising.
Back when I ran (among other things) a support desk, we used to send emails during outages, so that we could see when the server (finally) came back online and had caught up... But they were strictly within the support team.
Thomas Rushton
blog: https://thelonedba.wordpress.com
May 18, 2017 at 5:56 am
Brandie Tarvin - Thursday, May 18, 2017 4:25 AMjonathan.crawford - Wednesday, May 17, 2017 9:09 PMEmail server's down, I sent you an email about it.I actually once had someone tell me to send the Help Desk an email about my email being down. The co-worker wasn't quite awake that early in the morning and it took him several minutes to understand why I wouldn't do what he was advising.
It has happened to me that I send a request to reset my corporate email password and they send the temporary password to my email, which I no longer have access because the password was effectively reset. :crazy:
May 18, 2017 at 9:11 am
Ed Wagner - Wednesday, May 17, 2017 8:12 AMTom_Hogan - Wednesday, May 17, 2017 7:53 AMBrandie Tarvin - Wednesday, May 17, 2017 4:47 AMSorta technical question that is more of the curious variety.When you have to set up an automated email from a SQL server job to either a business unit customer or to an internal IT customer, how do you phrase the automated email part?
We've adopted a cute-yet-weird little standard based on something one of our server guys started setting up. "This is an automated email. You will be disappointed if you reply." We then go on to list the proper response email address (and what group is watching that box / email list) if they have any question. It's not terribly professional, but it is different than what I've seen most companies send out.
What about you?
We use "Please do not reply to this email address as it is not monitored. For assistance please contact the Help Desk." We also use "no-reply@company.com" as the FROM address.
Heh - we use the no-reply as the user in the email address. People reply to it anyway, then call several days later to check on the progress of their email. :crazy:
I've worked where they actually set up a mail box to monitor the do not reply emails, shockingly people who reply to an email address that says do not reply often also have very poorly thought out highly amusing emails 😛
May 18, 2017 at 9:24 am
ZZartin - Thursday, May 18, 2017 9:11 AMI've worked where they actually set up a mail box to monitor the do not reply emails, shockingly people who reply to an email address that says do not reply often also have very poorly thought out highly amusing emails 😛
I'm not sure that they even need to send it to a no reply address to send a email that wasn't thought out. Got an email this morning, where someone had forwarded me a copy of a SQL report, and their email which read "Hi Thom, I haven't had this report for today, Could you have a look into this urgently please."
I looked at the copy of the report they'd forwarded me, which showed "Sent: 18 May 2017 05:01". Looked at the bottom right of my screen (in case I was going crazy): "09:21 Thursday 18/05/2017". Palm meets face meets desk.
Thom~
Excuse my typos and sometimes awful grammar. My fingers work faster than my brain does.
Larnu.uk
May 18, 2017 at 9:28 am
GAH. Why is there always ONE?
One person who "thoughtfully" hits REPLY ALL to an outage alert email, starting the trend of other people asking questions to the whole chain, which leads to the first person saying "Please don't hit REPLY ALL" which leads to the smart-a$$ replying all which leads to sheer stupidity and an avalanche of emails?
This just happened (is happening) at my workplace. I finally had to click ignore. Fortunately someone on the team who sent out the original email sent out an email with a separate subject and a BCC (preventing another go-around with the replies) saying "issue resolved".
May 18, 2017 at 2:48 pm
Anyone else ever do this?
https://www.sqlshack.com/how-to-spoof-production-environment-resources-for-performance-tuning/#.WRr9Do_GEfw.linkedin
Looks rather interesting...
Michael L John
If you assassinate a DBA, would you pull a trigger?
To properly post on a forum:
http://www.sqlservercentral.com/articles/61537/
May 18, 2017 at 7:05 pm
Michael L John - Thursday, May 18, 2017 2:48 PMAnyone else ever do this?
https://www.sqlshack.com/how-to-spoof-production-environment-resources-for-performance-tuning/#.WRr9Do_GEfw.linkedinLooks rather interesting...
I've not heard of it before. Considering that estimates can be totally the opposite of what really happens, it seems like a lot of work to go through to get an estimate. Still, it seems to me to possibly be worth a try or two and I'm going to test it against some known queries and see what happens.
--Jeff Moden
May 18, 2017 at 9:17 pm
ZZartin - Thursday, May 18, 2017 9:11 AMEd Wagner - Wednesday, May 17, 2017 8:12 AMTom_Hogan - Wednesday, May 17, 2017 7:53 AMBrandie Tarvin - Wednesday, May 17, 2017 4:47 AMSorta technical question that is more of the curious variety.When you have to set up an automated email from a SQL server job to either a business unit customer or to an internal IT customer, how do you phrase the automated email part?
We've adopted a cute-yet-weird little standard based on something one of our server guys started setting up. "This is an automated email. You will be disappointed if you reply." We then go on to list the proper response email address (and what group is watching that box / email list) if they have any question. It's not terribly professional, but it is different than what I've seen most companies send out.
What about you?
We use "Please do not reply to this email address as it is not monitored. For assistance please contact the Help Desk." We also use "no-reply@company.com" as the FROM address.
Heh - we use the no-reply as the user in the email address. People reply to it anyway, then call several days later to check on the progress of their email. :crazy:
I've worked where they actually set up a mail box to monitor the do not reply emails, shockingly people who reply to an email address that says do not reply often also have very poorly thought out highly amusing emails 😛
If I had a great deal of spare time, those might be interesting to read. Unfortunately, I don't, so I have nothing to worry about.
May 19, 2017 at 6:13 am
Michael L John - Thursday, May 18, 2017 2:48 PMAnyone else ever do this?
https://www.sqlshack.com/how-to-spoof-production-environment-resources-for-performance-tuning/#.WRr9Do_GEfw.linkedinLooks rather interesting...
Yeah. It can be very useful. I don't do tons with it, but when you need to emulate specific behaviors, it works nicely.
----------------------------------------------------The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood... Theodore RooseveltThe Scary DBAAuthor of: SQL Server 2017 Query Performance Tuning, 5th Edition and SQL Server Execution Plans, 3rd EditionProduct Evangelist for Red Gate Software
May 19, 2017 at 7:06 am
Who's going to SQL Saturday Manchester?
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